Shipping

Please note that the waiting time for purchases of specific products made on this website could be longer than in the retail shops due to Sya's hand-embellishing of prints. These are not pre-stocked items; each canvas is ordered from the manufacturer, then hand-embellished, and then shipped again. We do our best to proceed your order ASAP, however, it can take up to 3 weeks before shipping. Thank you for your patience and support.

After your order is shipped, you will receive an email with a tracking number. It will be insured through USPS or UPS. Sometimes it is possible to glean more information on an international package’s whereabouts by tracking it via a foreign delivery agent. Here’s a small list of these agents:
USA – usps.com | UK – royalmail.com | Canada – canadapost.ca | France – laposte.fr | Germany – dhl.de | Australia –auspost.com.au.
If you haven’t received the tracking after 3 weeks, please check your spam folder in case it got there or contact at info@artofsya.com 

If the item is not what was ordered, lost in transit or damaged, please contact at info@artofsya.com immediately for a full refund. If possible, please include pictures. Keep all original packing materials, as they may be needed for investigation purposes.

If you’d like to return undamaged item*, please contact us at info@artofsya.com in 5 days after receiving your order. Please include the order’s number. If your return is accepted, we’ll send you a return shipping address. Shipping method should be tracked and is paid by a sender. The item should be in a perfect condition and in original packaging. Items sent back without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return, If approved, you’ll be automatically Fully refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

*Unfortunately, we cannot accept returns on limited editions, originals, hand-embellished canvases, sale items or gift cards.

Please contact at info@artofsya.com immediately if you’d like to cancel or make any changes in your order. Changes can be made to your order if it has not shipped yet.